Company Profile
DOO is an AI experience platform enabling organizations to deploy and manage text, voice, and interactive AI agents across customer service, sales, marketing, and operations.
100+
Clients Served
7+
GCC Dialects
4
AI Agent Types
24/7
Automated Service
01 · Who We Are
Who We Are
Saudi-backed, GCC-focused, enterprise-ready
Backed by Saudi Investment
Business HQ in Saudi Arabia, with strong regional backing and operations across the GCC.
Regional Presence
Active operations across KSA, UAE, Kuwait, Qatar, Bahrain, and Oman with dedicated teams on the ground.
Enterprise & SME Focus
Tailored solutions for both large enterprises and growing SMEs. Scalable AI that fits any organization size.
02 · Regional Footprint
Where we operate
Click a market to see what we do there.
Saudi Arabia
Business HQ
HQ in the Kingdom. Saudi capital, Saudi teams. Live across financial services, F&B, education, and government.
03 · Key Clients & References
Key Clients & References
Trusted by leading enterprises across the GCC
Current Notable Clients & Partners
04 · Enterprise Use Cases
Real implementations. Named clients.
A snapshot of named, in-production deployments.
AlBaik
AI-Powered Drive-Through Ordering
Channel: Drive-through ordering
Capability: Bilingual welcome (English / Arabic), conversational ordering at the lane
Outcome: Faster order capture, consistent service across stores
Jahez
AI Marketing Campaigns
Channel: WhatsApp + targeted messaging
Capability: AI-driven personalization, segmentation, conversational follow-up
Outcome: Higher campaign engagement and reactivation
Dar AlHekma
Online Enquiry & Student Enrollment
Channel: Website + WhatsApp
Capability: Programme enquiries, eligibility checks, application guidance
Outcome: Fewer dropped applications, faster admissions response
Batelco
Call-Centre AI Billing Agent
Channel: Inbound voice calls
Capability: Billing, balance & payments, plan questions in Arabic + English
Outcome: 24/7 coverage, shorter handle time, agents focus on complex cases
GIG Insurance
Interactive Quote & Application
Channel: Web + WhatsApp
Capability: Guided quote generation, eligibility, document collection, submission
Outcome: More completed applications, less manual back-and-forth
05 · Customer Journey
From kickoff to ongoing partnership
A real launch path, co-designed with your team.
Kickoff & Discovery
Week 1Your AI Success Team initiates the kickoff. We sit with your CX leads, map pain points, audit channels, and define what success looks like, together.
Agent Design & Build
Week 2We co-design your AI Persona side by side. Brand voice, escalation logic, compliance rules, all configured with your team in the room.
Integration & Go-Live
Week 3–4We handle the technical channel integration: WhatsApp, email, voice, web, social. Launch on one channel first, prove results, then expand.
Ongoing Partnership
AlwaysYour AI Success Team stays assigned to your account, handling updates, optimizing performance, adding knowledge, and evolving your AI Persona.
Every DOO client gets a dedicated AI Success Team, not a ticket queue.
Strategy, configuration, optimization, and support — included, not upsold.
06 · After Sales Support
What "ongoing partnership" actually means
Concrete commitments, included, not upsold.
AI Persona Updates & Refinement
Continuous tuning of your AI Persona's voice, behavior, and decision rules as your business and customers evolve.
Knowledge Base Updates
New products, policies, FAQs and processes added to the agent's knowledge base, kept current as your business changes.
Quarterly Reports Review
Structured quarterly business reviews: performance against KPIs, channel insights, and what to optimize next.
Performance Recommendations
Specific recommendations on where to expand, what to tune, and which new use cases to add, informed by your real usage data.
07 · Why DOO
The numbers that matter
Real outcomes from real deployments.
80%
of L1 queries resolved by AI, no human needed
60%
reduction in average response time
40%
lower customer service operating costs
3x
faster onboarding of new CS knowledge
Consistent CX
Same brand voice, same accuracy, same quality, across every agent, channel, and dialect.
Proactive Retention
Pulse detects at-risk customers before they leave. Intervention while the relationship can still be saved.
Scalable Without Hiring
Handle 10x conversation volume without headcount. AI scales instantly.