01 · The Core
Powered by CTRL, Pulse & OMLAQ · Connected to CNCT
Scalable chat across all messaging platforms
Natural conversations with context awareness
Visual AI agents with voice & imaging
Immersive multimodal agents for physical environments
03 · AI Agents
Six things they handle, across every channel your customers actually use.
Across every channel
04 · Culturally Aware AI Agents
"That's the difference between a transaction and a relationship."
Understands meaning, idioms, and cultural context, not literal word-for-word translation.
Identifies the customer's dialect automatically and responds in kind. No setup, no menus.
Customers engage longer. CSAT scores rise. Churn drops, because they feel understood.
Native Coverage
Beyond GCC
05 · Platform
The unified inbox giving you full visibility across every channel
Unified Inbox
Stop losing customers across disconnected channels. CNCT brings every conversation (WhatsApp, Instagram, email, web) into one place so nothing falls through the cracks.
06 · Engines
Intelligence layers that make every agent smarter
AI Control Center
Take full control of your AI's behavior without writing a single line of code. Set tone, rules, and guardrails, then monitor performance in real time.
Settings panel
Sentiment Analysis
Know how your customers feel in real time. Pulse tracks emotion across every interaction, giving you early warning signals before small frustrations become churn.
Emotion analysis
Arabic Dialect Intelligence
The only AI language layer built for GCC dialects. Your customers hear their own dialect (Saudi, Bahraini, Kuwaiti, Emirati, Qatari, Omani), building trust and loyalty that generic AI can't deliver.
GCC dialects
07 · Differentiation
Why clients choose us over global alternatives
No other platform speaks GCC dialects natively. This is our deepest competitive moat.
Local data hosting (AWS/Azure/GCP), OpenAI enterprise data agreement, and full compliance.
POC in 2-4 weeks. No 6-month implementations. Start seeing ROI in the first month.
We measure success by your business KPIs, not by features shipped or tickets closed.
08 · Integrations & Channels
AI agents integrate with messaging channels to respond to customers in real time, and connect to CRMs, ERPs, IVRs and databases to read data, update records and take actions.
Two-way sync between CNCT and your existing stack — CRM (Salesforce, HubSpot, Zoho), ERP (SAP, Oracle, NetSuite), IVR, helpdesk, data warehouse — so customer records, tickets and conversation context stay aligned across every system.
Agents call custom functions to push, pull and read live data from your APIs — look up an order, update a record, or trigger a workflow mid-conversation.
WhatsApp, Instagram, Facebook Messenger
Engage customers on the apps they already use for one to one conversations and broadcast campaigns.
Provider API
Send and receive transactional and conversational email through your provider of choice with full thread context.
Website Widgets (JS), Mobile Apps (SDKs)
Embed agents directly into your site or app using lightweight JavaScript widgets and native mobile SDKs.
API Documentation, Webhooks (Event-driven)
Connect to CRMs, ERPs, internal systems and databases through documented REST APIs and event driven webhooks.
SIP-based Telephony
Handle inbound and outbound calls over SIP telephony, route through your existing IVR, with real time speech and intent recognition.